Cookie Policy

Strictly Necessary Cookies

These cookies are essential for the website to function properly. They enable core features like page navigation, secure areas, and form submissions. These cannot be disabled.

Cookie Name	Purpose	Duration
zsm_cookie_consent	Stores your cookie preferences	12 months
session	Maintains your session state (portal login)	Session

Preference Cookies

These cookies allow the website to remember choices you make and provide enhanced, personalised features. They require your consent.

Analytics Cookies

These cookies help us understand how visitors interact with our website by collecting and reporting information. All data is aggregated and anonymous. They are only set with your consent.

Marketing Cookies

These cookies are used to track visitors across websites to display relevant advertisements. We do not currently use marketing cookies, but if we do in future, they will only be set with your explicit consent.

Using Our Cookie Banner

When you first visit our website, you will see a cookie consent banner with clear options to:

• Accept all — enables all cookie categories
• Reject non-essential — only strictly necessary cookies are used
• Manage preferences — choose exactly which categories you allow

You can change your preferences at any time by clicking the Cookie Settings link in the website footer.

Using Your Browser Settings

Most web browsers allow you to control cookies through their settings. You can set your browser to refuse cookies or delete certain cookies. However, blocking some cookies may affect your experience on our site.

• Chrome
• Firefox
• Safari
• Microsoft Edge

Some cookies on our website are set by third-party services that appear on our pages. We do not control these cookies. Third parties that may set cookies include:

• Map providers — if we embed interactive maps (e.g. on our contact page)
• Analytics providers — only with your consent
• Font providers — Google Fonts may collect basic usage data

We review third-party cookies periodically and aim to minimise them.

If you reject non-essential cookies, the website will still function normally. You will still be able to browse all pages, use forms, and access the client portal.

The only difference is that we will not collect analytics data about your visit, and any preference features that rely on cookies will not be available.

• Strictly necessary cookies: These are exempt from consent under the Privacy and Electronic Communications Regulations (PECR) because they are essential for the service you have requested.
• All other cookies: We rely on your consent as required by PECR and UK GDPR. Consent must be a clear, affirmative action — we do not use pre-ticked boxes or treat continued browsing as consent.

We may update this Cookie Policy from time to time to reflect changes in the cookies we use or for other operational, legal, or regulatory reasons. Please revisit this page regularly to stay informed about our cookie practices.

If you have questions about our use of cookies, please contact us:

• Email: [email protected]
• For full data protection information, see our GDPR & Data Protection page.